Built for Malta businesses

Google review replies in your voice.

Keep your reviews in one place. Draft replies in English, Maltese and Italian in your business's voice, then review and approve each one.

Free review monitoring. AI replies from €49/month.No credit card required to sign up.

M
Maria C.2 hours agoGoogle

Servizz eċċellenti u ikel tajjeb ħafna. Grazzi!

AI Draft: review before sending

Grazzi ħafna, Maria! Ferħanin ħafna li ħadt gost bl-ikel u s-servizz tagħna. Narawk dalwaqt!

Publish replyEdit draft

Illustrative preview. You approve each reply before sending.

See it in action

Follow a review from the inbox to an editable AI draft. You check the wording and approve it before sending.

Features

Make replying part of your routine

Find the reviews that need attention, prepare a thoughtful reply and keep track of what you have sent.

Your Google Reviews, Together

Find your Google reviews in one feed. Filter by rating, date or reply status to choose what needs your attention.

A Starting Point for Every Reply

Draft a response in your business's voice, make it your own, then approve it before sending.

English, Maltese and Italian

Prepare a reply in the language of the written review. Check the wording and tone before you publish.

Track Your Reputation

See your ratings, review volume and reply activity so you can keep track of the work still to do.

Collect More Reviews

Invite customers to share their experience with a review link or QR code that opens your Google review page.

Show Off Your Best Reviews

Choose reviews to display on your website and let visitors hear from your customers.

Built for Malta

Replies in English, Maltese and Italian.

Start with a draft in the language of the written review. Make sure it sounds like you before it reaches your customer.

Maltese review

“Servizz eċċellenti u ikel tajjeb ħafna. Grazzi!”- Maria

Example AI draft

Grazzi ħafna, Maria! Ferħanin ħafna li ħadt gost bl-ikel u s-servizz tagħna. Narawk dalwaqt!

Italian review

“Cena fantastica, personale gentilissimo. Torneremo di sicuro!”- Marco

Example AI draft

Grazie mille, Marco! Siamo felici che la serata vi sia piaciuta. Vi aspettiamo presto!

English review

“Great pasta and a lovely terrace, but service was a bit slow.”- Sarah

Example AI draft

Thanks, Sarah! We're glad you enjoyed the pasta and the terrace. We're sorry the service was slow, and we appreciate you letting us know.

How It Works

From your inbox to an approved reply

Connect Google, set your voice and stay in control of every reply.

1

Connect your Google profile

Sign in with the Google account that manages your business and bring your reviews into Handled.

2

Review AI-drafted responses

Choose a review, generate a draft and check that it sounds right for your business.

3

Approve, send and follow up

Send the reply when you are happy with it. Google may review it before it appears publicly.

Pricing

Start free. Upgrade when you're ready to reply.

Monitor your Google reviews for free. Paid plans add AI drafts, approved publishing and review collection.

Free

€0/mo
  • Connect your Google Business Profile
  • Review feed with search and filters
  • Ratings and review analytics
  • No credit card required
For one location

Solo Location

€49/mo
  • 1 business location
  • Google review monitoring and analytics
  • AI drafts in your business's voice
  • Review and approve before publishing
  • Review links, QR codes and widgets

Multi Location

€119/mo
  • Up to 3 business locations
  • Everything in Solo
  • Separate reviews and voice for each business

Agency

€199/mo
  • Up to 10 business locations
  • Everything in Multi
  • Switch between your businesses

Cancel anytime. Billed monthly in EUR.

FAQ

Questions, answered

Is Handled really free?

Yes. You can connect Google, monitor your reviews and see ratings and review analytics on the free plan. Paid plans start at €49/month and add AI reply drafts, publishing, review links and website widgets.

Do I need a credit card to sign up?

No. Create a free account and connect your Google Business Profile to see your reviews. Upgrade when you want to draft and publish replies from Handled.

Which review platforms do you support?

Handled currently supports Google Business Profile. Facebook, Yelp and TripAdvisor are not available at launch.

Will the AI post replies without my approval?

No. Every reply starts as a draft for you to review, edit and approve. Google may moderate a submitted reply before it becomes public, so sending and public visibility are separate steps.

What languages can it reply in?

Handled can draft replies in English, Maltese and Italian, using the language of the written review. You should check each draft for accuracy, tone and natural wording before approving it.

Can I cancel anytime?

Yes. Manage or cancel your subscription from Billing. You keep paid access until the end of your billing period, then your free account keeps working.

Ready to take control of your reviews?

Bring your Google reviews into one place. When you are ready to reply, start with a draft in your business's voice.

Free review monitoring. AI replies from €49/month. No credit card required to sign up.